the room was lovely, reception staff were lovely b...

the room was lovely, reception staff were lovely but we were amazed to find that we were not collected at the airport like all other guests from other hotels were and then when the hotel finally picked us up told by the driver that it was covered by the hotel so we gave him a tip of $30 only to find we were then charged $90 by the hotel! Secondly our meal experience on the last night was appalling - we were forgotten so didn't get a table for ages, we were then put at a bar table which was dirty, we were not brought the right drinks, the kids had to go and get their own water from the bar, we were brought and charged for food we didn't order and didn't receive the food we did order and then charged full price. Nobody said sorry, nobody seemed to know what was going on and nobody would take responsibility. We ordered our dinner at 5.30 and left our husbands still waiting for their meal at 7.30pm....considering we had small children who were starving and just waiting for a bowl of chips and some water it was pathetic!