Unfortunately, the hype surround SOCO was overshad...

Unfortunately, the hype surround SOCO was overshadowed by the terrible service we received while dining. Our server, Crystal, was obviously disengaged and had little motivation to ensure the table was properly taken care of. She collected our order, and dropped off our drinks and was virtually unseen for the remainder of the meal. Water and food was delivered by runners. Our hush puppies appetizer was served STONE COLD. Drinks were completely empty and not offered to be refilled until the check was being printed. Asked for a side of barbecue sauce that was never delivered. Appetizer plates were whisked away by the runners while we were still eating. A mandatory 20% gratuity (which from what i understand is "tiered" with percentages changing based on how many individuals you have at the table) will drive this business into the ground. Servers lack motivation to take care of their guests and have no fear that their tips will be impacted. Too bad, because overall, the food was pretty good. Unlikely that I will return.