avi Ray

Review of Best Western Saddleback Inn & ...

The staff was very friendly, nice shuttle service,...

The staff was very friendly, nice shuttle service, dog friendly, they actually seemed to really like dogs... we stayed two days and every single staff member we encountered was friendly... it was nice to get a hot breakfast ... covid really ruined that for a while... the breakfast was the typical free breakfast nothing special but much appreciated!!!! Very friendly servers !!! The room was decent, it was a dog friendly room so nothing to complain about ... nice towels, and hot water ... we paid 20.00 extra for the dog plus a additional 50.00 pet deposit then got sent a room at the back of motel close to the highway .... we then walked to get dinner to go at the saddle back bar (very good dinner) got back to our room and the key cards didn't work ... frustrating ... then after dinner my hubby noticed our debit card was over charged for our pet deposit .. we are truck drivers and stay at hotels all over and have never had to pay a pet deposit .. so was a bit annoyed at the 191.00 over charge.... but in the end the charges got corrected and I edited my review to give a 4 star ... we would go back... it's nice to have a bar/restaurant in house as we didn't have a vehicle...