My mother was airlifted to this hospital from New ...

My mother was airlifted to this hospital from New Mexico. We were told how fantastic this hospital was and that she would be in great hands!
The first few days she was here on the 11th floor of the new wing she did receive awesome care. However, when she was downgraded to a lower level of care to the 5th floor of the old hospital boy was it a culture shock! It was like someone flipped a switch and the level of care went to hell. They tanked her blood sugars two nights in a row to the point she was having pins and needles throughout her body. Then they loaded her up with orange juice and apple juice to bring her sugars up which overloaded her body with fluids. So, then they had to start IV lasix to take the fluid off her body which then shut her kidneys down! This training hospital is a joke! Take your loved ones somewhere else if they are really sick. Don't let those learning to be doctors, nurses, etc use your loved ones as Guinea pigs.
So, then they upgraded my mom back to the 12th floor because of their mistakes and the fact that she needed more one on one care. Care on the 12th floor of the new wing was good. Then they downgraded her again this time to the 6th floor of the old hospital. Where again you get all those that practicing! There were three really amazing nurses on that floor that went above and beyond for my mom....Ashley M from the night shift, Ashley N from the day shift, and Alettia from the night shift. These nurses are in this job for the right reasons....caring and compassionate! There was one nurse in particular that should have her nursing license taken away....her name was Alena from the night shift and on the 6th floor. We had discussed mom's insulin one night because she was going to give her too much and then I declined mom Trazodone because I really believe it causes her more agitation and aggressive behavior. The next night we had the same nurse again she was going to give mom to much insulin and tonight I discussed with her the Trazodone. I went ahead and agreed to let her give it to mom. Sure enough 45 minutes to an hour mom was say mean, hurtful, ugly things. I had had enough and need a little bit of time. When I came back 15 to 20 minutes later mom was worse! Elena had decided to give my mom Haldol which was supposed to be stopped a couple of days before. Because it makes mom a raging mountain lion with littler of kittens....so for the next 20 hours which is what mom was awake being hateful, mean, and yelling. We had to put up with, other patients had to put up with, but more importantly than all of that my poor mom didn't understand what was going on. The doctors and nurses on the 6th floor don't know what one hand is doing after the other.
Now let's talk about case management these people are about the heartless as you can get! They truly have NO people skills and they lie like you can't believe. They bring 5 or 6 people into the room so that they can intimidate you and make you feel like you have no other choices but what they offer....news flash karma has a way of biting hard.
If you or your family member needs a hospital because you are seriously do yourself a favor and forgo the heartache and headache of coming to Banner University Medical Center Phoenix.
Stay healthy and God Bless!