Harry Tradez

Review of Hilton Americas Houston

Upon arrival room (Suite) is not ready. I can und...

Upon arrival room (Suite) is not ready. I can understand not being ready when I arrived at 2:30 p.m., but watching everyone check in and me being told instead of standing by the check in desk to pretty much leave and they will text me when is ready I did not like that. Right now it is 3:30 p.m. still waiting. Now 3:45 p.m. Ok it was 4:08 p.m check in time instead of 3 p.m. like they advertise. Offer me access to their Executive lounge on the 24 floor. I appreciate the kind gesture, but having access to our room would have been better. We are in town for the Houston Rockets game from Louisiana 2.5 hour drive with teenager kids. To be fair for the almost $600 price a night I am happy with the location to the stadium, the rooms were excellent, but it would have been perfect with access to the rooms soon as we got here are at the very less 3 p.m. check in time.