May Nelson

Review of Gwinnett Place Honda

Drove my wife' 2017 odyssey from texas to atlanta,...

Drove my wife' 2017 odyssey from texas to atlanta, smooth ride. Had service here a few months ago with tire rotation and balance. She drives on local roads only and never drives high speeds. When I finally drove this car down to Orlando for vacation on the highways, I noticed the car vibrating and shaking with the steering wheel pretty bad. Honda dealership in Orlando explain that they never balanced the tires in Atlanta (photo below). 10G/10G off front left. 55g/40g front right, 20g/0g rear left. 0g/0g rear right. Balanced in FL.
Then back in Atlanta, they kept trying to make excuse after excuse saying, "well how do we now the issue occured before or after the rotation?" Or they would say that, "well a weight came off the wheel". SO you're telling me multiple wheels had balances fall off after service here, not just one wheel?? I only gave an extra star review because in the end they could only give me a credit back for the next service here, with no apology.