James Madden Review of VillaSport Athletic Club and S...
We've been enjoying primarily the pools, hot tubs,...
We've been enjoying primarily the pools, hot tubs, steam rooms, and saunas for the past several years - we've not utilized other areas of the facility. The staff members are typically friendly and helpful - particularly Wendel, Judi, and Grant.
Sometimes the young lifeguards get a bit full of themselves and rather than nicely requesting something they will abruptly tell you what needs to be done should you or a family member be temporarily out of policy.
That's annoying since they wouldn't be there if paying customers weren't members so a more customer-appreciative approach would be my recommendation (although as I'm writing this I'm thinking they have to put up with their fair share of jerks in the public).
The facility has always been clean and orderly. Towels are thicker and better quality than other clubs we've been to. Soap, shampoo, conditioners have a nice tropical/coconut scent which we've found to be refreshing. Food and beverages are tasty but very pricey. Few if any organic options available.
4 stars given rather than 5 due to the overcrowding we've noticed the past two years. Happy Villa is doing good business and popular but not pleased with the crowds. If you go later in the evening (after 6pm) you're more likely to have fewer people and sometimes an area (i.e. hot tub, pool, steam room) to yourself. At this point I am sure Villa Sport could open a second or even third facility (south Colorado Springs and north Colorado Springs) and have no issues maintaining membership levels to deliver an ROI. Mgmt needs to give that serious consideration or long-term members such as me and my family will terminate membership.
Villa Sport certainly sets itself a part from other facilities in my opinion which is why we've been members for so long. It really is a step up from other competitive offerings.
Final thought: it would be nice if Villa Sport offered pool-only memberships for families like us that never use other areas of the facilities so we could have a discounted rate. $177/mo is steep if you're not making use of the full facility.
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