Lori Spears

Review of Captain Johns Crab House

I don t post reviews often. Only when I feel it s ...

I don t post reviews often. Only when I feel it s absolutely deserved. Today Captain John s Crab House in Cobb Island was a huge disappointment. My husband and I showed up at 2pm to celebrate a family member s birthday. A total of 25 people were in the party. The manager, Carol, was notified a week in advance. Once we were seated, our drink orders weren t served for at least a half hour. The first order of food (aside from 4 people getting soup) was not brought to our table until 3:50pm. Nearly 2 hours after being seated! To make it even worse, not everyone received their food until nearly 4:15. One person s order was never entered into the ordering system and by the time the server realized the mistake she said they were all out of that particular entree. It s one thing to forget an order, sure, no one is perfect. But to wait for the amount of time we did for food while everyone around us were getting their orders on time is absolutely uncalled for. The server was inattentive and overwhelmed. Carol s only response to our disappointment in our visit today was that she was short staffed. No compensation on any checks. No apologies. Nothing. Poor management does not help build a business, it drives people away. One thing you can count on is that all 25 people in our party will never recommend Captain John s to anyone.