Josh Haney

Review of Sunbelt Electric

Update to owner's response: As my review stated I ...

Update to owner's response: As my review stated I did replicate the problem while the technician was there, he refused to acknowledge it.

Original review:
I had a poor experience with this company, mainly the technician I dealt with who had poor communication skills. I have a few GFCI outlets tht seemed to be tripping at random, so I figured they needed to be replaced since they are over 10 years old and a family friend electrician suggested to get new ones. I decided to just go with my with my home warranty company in case there was more to the problem than that, and they chose Sunbelt Electric. The technician who was dispatched to my house called before he came and I explained the situation and he said unless I could show them trip in front of them he couldn't do anything for me. Since they tripped at random I cancelled the call so I wouldn't be charged. Days later I tried to vacuum out my car and my vacuum would make them trip, so I placed another call. When he came out, he didn't even care to have me show him that they would trip using a vacuum and went around plugged a small night light in each one, which of course didn't trip it. He didn't do any other diagnostic tests or investigate if there was an underlying problem, but just said "motors and hair straighteners will make every GFCI trip" which seemed bogus to me since I have never seen a hair straightener or vacuum trip a GFCI like this in all 30+ years I have been alive. He said he had to go to a nearby appointment but would call the home warranty and come back after he got a hold of them. Minutes later he called me back and said the home warranty would not cover it because he told them they are functioning since he could plug a small night light into them and they wouldn't trip from that. It was as if he didn't understand that people use other things in their home besides night lights! So I got charged a service call for nothing because he led me to believe that if I could show him they weren't functioning properly they would be replaced. It seems like he just wanted to collect his service call fee and get out. When I asked him if he would be annoyed if he had this problem he refused to answer and just hung up. So I guess according to a "professional" my electrical system "works fine." This experience was such a waste of my time and money. Perhaps other electricians working for this company are better but based on my experience I have to give 1 star. Sorry Sunbelt. The tech's name on the card was "Sam," if anyone would like to know.