Levon Alyanakian

Review of The St. Regis Hotel New York

One of the nicest hotels in New York marble head t...

One of the nicest hotels in New York marble head to toe and at least 300 million$ worth antiques in the hallways and rooms. My first stay was smooth and enjoyable, although very very pricy, my second stay was horrible marriot platinum are entitled to a free upgrade and double upgrade option which they didn't provide, and they overcharged the room with a 25% thanksgiving fee!? They paid up in small claims courts, also not to mention they refused to deliver a rollaway to our suite so my 12 year old daughter slept on the couch . Left the hotel and ran away to chatwal right down the street. St Regis, fire your manager please. Lastly the street noise of construction outside began at 3 am in the night and they refused to move us to a higher floor room. Overall, the price reflects the once in a lifetime experience, however don't expect any special treatment from the staff