I am on a fixed income. So I wanted my AC fixed. ...

I am on a fixed income. So I wanted my AC fixed. From my initial call the receptionist asked me about my system. Based on that I was targeted for a Big Sale instead of a repair. My compressor had a wire burned off. Instead of finding the error and correcting it my serviceman James P. decided it would be more profitable to sell me: 1) a top of the line furnace and AC for $25,000. 2) a next step down $15,000 version 3) several other options including a $12,000 option. I called CenterPoint. I am a subscriber but AC and Furnace were not covered. So I had them send out a technician. It took an hour and the tech found the issue and replaced the wire. I paid him $190 for the service call. He recommended I add AC to my Home Service Plus which I did for $6/month. He said if I had already been covered it would all have been covered. I want Genz Ryan to refund my $99 service charge because they did not service my equipment as asked. I have in the past received good service from Genz Ryan. I hope they can restore my confidence in them. I'm not sure if I will give them the opportunity again?