We've taken our (100lb) dog here many times and sh...

We've taken our (100lb) dog here many times and she's undergone surgery and many other treatments and appointments here. We use the wellness plan which saves a lot of money if you come here somewhat regularly. With the wellness plan the prices are fairly reasonable but from what I've read, you must commit to a full year of the wellness plan and cancelling can be frustrating.

Although it seems the franchise is designed to push sales and it seems staff are encouraged to sell as many products and services as possible, the staff themselves are very caring and highly professional people. Unfortunately it seems there is a bit of a high turn over rate here and you have to wonder why it seems that so many amazing people leave this place.

I would rate the staff themselves 5 stars and the business model 3 stars.