John Jenkins

Review of City Utilities of Springfield

You always hear the horror stories of how C.U. is ...

You always hear the horror stories of how C.U. is monsters this and that but I had to call them over a gas leak that was at my meter at 7:30 p.m. on a Friday night and the tech (Dan) was there within 20 minutes tops,was as nice as could be,very respectful very polite answered my 100 stupid questions never was aggravated (well didnt show it),never made me feel stupid none of that.Came in lit both my pilot lights,double checked every single gas point even ones I didnt know about.He did great.Now my review is on the techs that handled my gas leak not the customer service call center or payment center but I haven't had any problems with them either.They always helped me was curious and helpful.