regarding claim number AJ17424-2

regarding claim number AJ17424-2
forwarding to icbc and global news

I would like people know how you get treated washing your car at the esso station after the machine breaks and does $6000 of damage to my new cadillac. on sept.28 at 8 am. at Moody Park Esso on sixth in New Westminster.

They display a sign saying touchless car wash , but that's not what happened. half way though my carswash cycle the sprayer arm came undone from the machine , scratching and denting my car all the way around the entire surface.

After reviewing the problem, the manager was apologetic, and said , take your car to icbc and I we will pay the deductible
we have reviewed the video of your car getting washed , and yes indeed the machine is at fault. Is exactly what I was told.

I then asked them for a copy of this video on Nov.26 and the assistant manager told me it wasn t allowed. Although ICBC was send a copy at their request.

On the morning of nov 26 I took my car in to a claim centre , had an estimator go over the damage estimated to be between $6000 and $9000 , and I m going to be charged with a $300 deductible in order to have it fixed.

Now knowing I have a deductible to pay , I try contacting the manager at Esso , with no luck or reply , I have been leaving messages for the manager for three, going on four days now ,and I have not gotten a call back as of yet , but only to tell me the manager isn't in.

On Aug 26 I decided to contact Esso Canada s head office and was routed to a Joel at 1800-576-ESSO (3776).

he explained to me he isn't going to deal with it , and that I should contact ICBC only . I then mentioned that I m out $300 on my deductible , and the right thing for Esso to do is to pay that , or reimburse me for my lost $300.

Joel at Esso told me getting a lawyer might be an option for me. That they will not be paying my deductable , and that was the end of the discussion. I should talk to the Esso store owner or manager.

wow Pay $300 to get your car beat up at ESSO. and then they don't look after you , even though they are at fault.

I even asked for a refund for the car wash at the time it happened , and literally had to yell and fight for it , I literally told them I m not leaving until you refund my carwash , they said to me , no ! NO REFUND ! but you can have another wash. Gee that sounds like a dumb idea I was thinking. they eventually gave me a refund for the carwash after the manager gave the ok. it was only $12.95.

Thier car wash was fixed , up and running that same afternoon on sept 28 when it damaged my car. They fix their machine in a couple hours and it s up and running right away , but they refuse to call me back when I m asking for the $300 deductible that they promised , and save their honour as a respectable business by providing good customer service. It has been almost a month now

and the manager hasn't called me back yet in regards to the $300. they should honour and pay.

I m a customer at Esso Spending over $300 a month on their fuel and carwash facility ect. ,,, they are responsible for the damage on my car and I feel like they are just ignoring it. I feel violated and now my car value has deprieciated a great deal , and this whole scenario is just stressing me out and wasting all my free time . In fact it is interrupting with my sleep pattern. that's how upset I am.

I just want to say to everyone out there beware of the automatic carwashes , and if something goes wrong , I hope the station manager is more responsible than the one I m currently trying to reach.

GOOD luck consumers and beware.

Nils From New Westminster , victim of poor customer service ,