We're here for a 7 night stay. We're now on the m...

We're here for a 7 night stay. We're now on the morning of day 3 and for the third straight day we've had no hot water in the morning. We have 5 people that need to get ready in the morning and this has caused at least a 60 minute delay each morning. Tried talking to the manager about the issue who assured me yesterday would call me back about the issue. Got no call yesterday and here we are again this morning with no hot water. The hotel itself is okay. Furniture is a little out dated, but the two room suite is big and has a lot of room. That's why I gave it 2 stars instead of 1. We are also Diamond members for whatever that was supposed to mean, not much here I'm afraid. It would be nice to get someone to actually find a permanent fix to the hot water issue, but at this point I won't hold my breath and will start off our new daily routine of calling the front desk in the morning to reset whatever it is that's causing the problem.

Update. It's now day 5 and we've had the same problem for 5 days in a row now. It's Thursday and the manager was suppose to call us back on Monday. They could all really care less about what's going on. I've been staying at Hilton properties for almost 20 years now exclusively and this is the worst experience I've ever had. No follow up from the manager. No fix of the problem. I called this morning and there was someone new at the desk and he had no idea the problem we had been having. How are they not passing this down to oncoming shifts? Unbelievable!!!