My daughter bought a car and purchased their gap i...

My daughter bought a car and purchased their gap insurance. Her car was totaled last year. They have yet to pay on her claim even though it has been a year. When calling on the status, they are rude and dismissive and really don't care about you or what they are doing to your credit. DO NOT use them. They are a crooked establishment and we are looking into suing. My daughter is now in collections on a totaled car that they are suppose to pay out on. They only take your money.