Dave Billingham

Review of Currys Digital, Milton Keynes

Reserved item online but was told we couldn't have...

Reserved item online but was told we couldn't have it because their stock control system had allocated the last one in the shop which was the display model. Then refused to offer a similar alternative because we had reserved a discounted item and so they wouldn't honour price. Refused to deliver item when it came in stock, expecting us to make a third 50+ mile round trip because of their error. Staff discussed problem with manager who refused to see us face to face. Appalling service and very rude. Suspect this may have been deliberate to get us into store then sell a more expensive item as this was the second Currys PC World in a row to advertise this deal and then not honour it. Only positive, we eventually bought a better item from a direct competitor at a cheaper price.