CCA used to be a really professional and comprehen...

CCA used to be a really professional and comprehensive "insurance " company before they got too large. I used to work for them and we helped many seniors stay at home as they aged and we walked the talk. We cared and our care managers really cared and did the right thing. My mother is on hospice and 3 months ago we requested grab bars. First they denied it and after I pushed they said they do an exception. As of today they are still not installed. Nobody and I mean nobody at CCA has been able to give me an answer and when I tracked down the vendor myself , I was told that they do not install grab bars. So after dropping the ball for 3 months! they referred to an agency that doesn't even install them. This is unacceptable on so many levels. You can't get a direct number and each person you speak to passes you on to someone else. It's shameful and they should be shut down. They are just an insurance company now and not a good one at that! Stay on regular mass health it go on Fallon .