Bruce

Review of The Good Guys - Narre Warren S...

Very poor experience at this centre. I definitely ...

Very poor experience at this centre. I definitely would avoid this place in the future. I'm posting this to warn others.

I went on to get a dyson mattress attachment tool for my v8 vacuum. The online site displayed the one I wanted but it was associated with the wrong code. The code there was for a different dyson mattress attachment tool.

Two store staff, including one alleged dyson store rep insisted that they were the same. They insisted that there is only one dyson attachment tool even though I showed them the photos. I've attached the photos here for reference. In fact, the rep told me to buy another attachment just to convert the mattress tool they want to sell me.

They never apologised, in fact they would not admit to their mistake even though I politely told them I just want them to know a mistake was made by their side and to please update their website to prevent similar incidents. The answer I got was they are not responsible for the website. There was no initiative at all to communicate with their online team to address the issue.

I can't attach the photos to this post correctly unfortunately.