We booked our rooms 1month before. When we get the...

We booked our rooms 1month before. When we get there tge staff told us that there is no room available. Tgere were two more families who were having the same issue at the same time. Another coincidence was that all the families had their CC on file at the time they reserved the rooms got declined (thats what explanation they gave to all the families). After spending 2 hrs they sent us to another hotel and made arrangements in Hilton for the following day.
We had breakfast in Hilton the next morning. Buffet was good but the staff was not wnough for the ppl in the restaurant. We had to wait 20 mins just for the coffee and the servers were running around.