As a second time Civic buyer from David Mcdavid Ho...

As a second time Civic buyer from David Mcdavid Honda of Frisco, I wanted to share my purchasing experience with anyone who might be interested. I visited the dealership in early 2013 knowing exactly which vehicle I wanted as far as model, year and style, which doesn t always work well with some Dealer Reps. However, I was fortunate enough to initially hook up with Sam Sokhan Sanj, a young, innovative and savvy new car dealer with David McDavid. What I was interested in was the newly re-designed 2013 Honda Civic. I told Sam what I wanted, how much I was willing to pay, and the things I did, and DIDN T want in the way of post manufacture add-ons. I wasn t exactly in the market to purchase immediately, but I did want to inspect and test drive the new 2013 Civic for myself. Sam quickly had me on the road, showing and explaining to me everything that was new or changed about the 2013 models. Over the next several weeks, Sam patiently waited for me to be ready to purchase, calling to check in with me several times. Sam was never pushy. He intently listened to everything I told him, and filed it away for future reference. He was always extremely friendly, positive, and helpful with the numerous questions I bombarded him with. Ultimately, I bought the Civic I wanted from Sam. He had one ready for me when I arrived. He haggled with his managers until they gave me the price I had originally quoted to Sam. He even got me some add-on options thrown in for free. Sam arranged to personally give me a ride so I could get my original vehicle home, since I now owned two Civics. Sam got me a discount through the parts department for additional accessories that I wanted. Sam helped me resolve technical issues with the USB audio system, that several other professionals couldn t figure out. I have never had a performance problem with any of the David McDavid staff from any department. They all seem to have an attitude and desire to please their customers. I bought a Honda because of their reputation of excellence, affordability and dependability. However, I bought from David McDavid Honda of Frisco because of Sam s rare ability to first actively listen to me, and then deliver exactly what I wanted. Their popcorn isn t half bad either, but that didn t really influence my purchase any.