martin cardy

Review of Muse Amsterdam

I booked a room at this hotel for 4 nights for a f...

I booked a room at this hotel for 4 nights for a fair price. I could not make the trip due to a family emergency. I did not want a refund. I just wanted to travel a few weeks later, still during the hotel 'low' season. It took less than 10 seconds for this request to be rejected. I got back some of the money from the booking site but still feel ripped off, like I was robbed. As a Canadian, the country that liberated Amsterdam in WWII, I find this particularly offensive. Where is the famous Dutch flexibility? Greed is ugly. A poor performance.