I have been to Fayez many times and had great expe...

I have been to Fayez many times and had great experiences. This time, however, we were put in an unappealing, dingy basement room for our pedicures, not at all representative of the Fayez atmosphere we are used to. Upon booking, I was not informed we would be placed in a lesser room. Had I known, I would have booked another day. For the price of these pedicures, you expect a nice atmosphere and an overall positive experience. This basement room is embarrassing and Fayez should be ashamed to offer it. Ripped chairs and a poor nail polish selection topped it off. It is unfortunate that Fayez felt this was acceptable. Upon complaining we were simply told that we could reschedule and there was nothing else they could do. I was also informed by one rude staff member that I should have specified I didn t want that room when I booked. A little difficult to do when I had no idea a basement room was even offered. We will not be returning.