I did not stay at the hotel but myself and my husb...

I did not stay at the hotel but myself and my husband had a massage there on fri Nov 1st and it was the worst I ve ever had. We arrived at 12pm for our appointment at 12 and it was 12.10 when we completed paperwork. The massage lasted 15 mins it was meant to be half an hour. We probably should have come 15 mins earlier. However there was no one waiting and 2 girls sat at a till neither asked what our experience had been like. Very unprofessional and the massage itself was very basic. Wont be back.