We had a terrible experience at this hotel,we wer...

We had a terrible experience at this hotel,we were visiting the area for a family funeral and asked the undertakers for somewhere we could have a coffee and he suggested this hotel, we parked in the underground car park and took the lift to reception and were spoken to by a receptionist who couldn't get out from behind the desk quick enough to tell us we are not allowed sit anywhere in the reception area because the hotel was not open until 12 ,the problem is we had my partner's mum with us who was in a wheelchair and had a oxygen tank on her lap, to refuse an old age pensioner somewhere to sit in reception area is shocking bad service and be told we could get some tea or coffee somewhere out on the street even worse, so we had to push the wheelchair back to our car and leave,