Great rooms, valet, av for meeting and location. H...

Great rooms, valet, av for meeting and location. Horrible service from front desk and room service. I held a 4 day meeting here and my attendees were complaining about the service. They could not advice me on the location of my meeting room. Sent me to 3 meeting rooms before they finally got it right. My attendees were sent to the wrong meeting room on a different floor. I was avised by one attendee the front desk could not tell her the meeting room so she had to leave. AV is very nice to work with. dry cleaning delivery takes 3 calls 30 minutes apart and still no delivery. In fact they finally told that it had not come back as expected. Three calls an hour and a half later someone who spoke English finally provided me with a real answer. I have been holding events for 31 years. This is by far the worst experience I have ever had.