Matthew Baumann

Review of Tynan's Volkswagen/Nissan

I purchased two vehicles from them on the same day...

I purchased two vehicles from them on the same day, almost a year ago. A Touareg TDI and a Golf TDI. I just went to change my oil today in the Golf, finally hit 10,000 miles for the oil change interval, and I dropped the oil to find disturbing circumstances. The oil appears to have been diluted with fuel. And the oil filter was not changed when the dealer changed all filters before the sale. I ve had 7 different VW TDI vehicles. I strictly purchase VW filters. The oil filter I pulled out definitely was not VW, and was about to collapse on itself. My guess is, it had been in for 20,000 miles. I m seriously worried about the damage that has been done to my engine.

During purchase, we were left in the upstairs lobby for HOURS with our crying 1 year old. His patience had been depleted and the loan manager knew this. We were the very last people to leave the dealership that night. With forced service plans sold to us under the impression that was told to us, we would only get a certain interest rate if we purchased the service plans and extended warranty. We got the money back on the extra warranty/ service plans, so I thought I d leave them alone. But now encountering this blatant lie of service performed by the dealership, I cannot let this go. If you re looking for a fun to drive car, by all means, purchase a VW. They have been fantastic to me. But DO NOT purchase from this dealership. I wish I could post pictures of this oil filter I just pulled out. They should be ashamed of themselves. I tagged them on Instagram @tynans_vw if you care to visit my page and look for yourself.

Terrible purchase experience, terrible service department.