Vicky M

Review of Trump Soho Hotel

Set expectations & boundaries upon check-in!!! I a...

Set expectations & boundaries upon check-in!!! I agree with beautiful rooms and great location (Soho! You got to love it! And Tribeca, the Village, Noho, fabulous restaurants and shopping all in walking distance!) However, no room to hang clothing and had to hang my clothes on a portable clothes rack. It was disappointing for me. No free Wi-Fi in my room!! Me and my husband had the same unfriendly front desk experience which was easily resolved during our 10 day stay. We had to make the friendly gestures to the staff to have friendly encounters. What wasn't resolved were issues with housekeeping - ran out of TP, almost twice (had to call for more) complimentary items, etc. Spoke to a manager twice and then a member of housekeeping staff walked in on us while we were indisposed! She didn't even apologize!! For the amount of money spent you would think toilet paper and body wash would not be an issue! We reached out by telephone to several managers. No one called back. Don't think I'd stay here again, they didn't earn my loyalty!! That being said, I'm not letting that stop me from returning to NYC - best vacation spot!