Bag storage = left in driveway unattended

Bag storage = left in driveway unattended

We visited Bangkok for a wedding. We moved hotels from one area over of the city to the Hilton to have a change of scenery. We arrived at 11am, the room wasn t ready so we were told to leave our bags in a hold and come back to the hotel later after 3pm. We arrived at 6pm and noticed our bags in the taxi stand area where supervision was low to non existent.

We brought it up to the manager and were told that s just how they hold bags. Where anyone could take anything. Luckily we didn t leave our passports in there but it was debated for sure.

Traveling often - this is unheard of. They do not put the bags in a safe room. This is completely unacceptable. The hotel said they d notify corporate but didn t offer much in the way of a verbal apology or anything else.

We were told to check the bags to make sure everything is there!

Unbelievable poor service on a well renowned hotel chain!