Diana Garvin Review of Maguire Automotive
I hope that I can save at least one person a whole...
I hope that I can save at least one person a whole lot of frustration by writing this.
First, I should say that I've just recently learned that the bad service one gets at Maguire's is something of a local joke. I just wish I'd been in on the joke last week, before I took my car in. In their defense, the manager, Jim, and Shannon, who works in the front service office, are great. The courtesy van driver, Earl, is so awesome he should have his own company. But heaven help you if you have to deal with Ryan in Service or David in Sales.
The big stuff: while "fixing" my brake pads, they broke my parking brake, and the very next week they LOST MY KEYS.
Smaller stuff: David in Sales offered me $500 for a car, for which the Bluebook price is $1325. I have since sold it for $1300. I would advise against selling your car to the Maguire dealership, since you will get less than half its worth. David tried to blame the AAA tow truck driver for losing my keys, but after I successfully tracked the driver down and he was able to give an exact description of the Maguire offices, he backtracked and said, "I've already wasted too much time on a $500 dollar car" and left me without keys to my car.
Some of the people at this dealership treat customers very badly, so just be careful who you work with. I've tried to be as specific enough to help out anyone who might have to get work done down there, but I have not used last names because this is the Internet, and well... you never know.
Maguire's has definitely lost my business, even though I'll be driving a VW for the next 10 years. I'm buying a new car at a different dealership. That's a lot of money lost on their part.
Several different people have highly recommended Hunts, and I look forward to working with them.

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