Had a terrible experience with this company. Booke...

Had a terrible experience with this company. Booked the self-guided individual tube grand river trip two weeks ago. A day before the scheduled trip, Grand Experiences called to say that the time we booked for through their website was not allowed and that we would have to go earlier. Two people from our group had to cancel because of the time change which Grand Experiences did not want to originally refund the two people for. The day of our trip, we were called while we were driving to the location and told that there were damages to their equipment from the previous day and we would have to take one large raft for everyone instead. We did not want a raft and it resulted in a significantly longer ride time. When we arrived at the final point, we were told that there were only shuttles that ran at 12, 3, and 5pm. As well, only the drivers were allowed to go so you would have to wait an additional 40 minutes for the driver to pick up the car after the shuttle left. We ended up waiting 1.5 hours + 40 minutes to leave the location. Overall, this company is very poorly operated. We went through another company last year and had a significantly better experience. We will not be coming back. The company did acknowledge that they had caused a bad experience and the best they could offer was 10% off.