vikas gupta

Review of Washington First Mortgage

Received the WORST possible customer service from ...

Received the WORST possible customer service from your agent ERIK AMES. He was very rude, arrogant and selfish. I applied for the refinance 3-4 weeks back. For the first 2 weeks there was NO RESPONSE from him. Then I sent him a reminder and only then he started working on my application. Even then, he MADE MISTAKES in the application (wrong loan amount, rates, etc.) for which I asked him to make corrections. He then SUDDENLY BAILED on my application (4 weeks already into the process) giving excuses that I am not valuing his time and that he has other clients. By then I had already invested a lot of my personal time into the process with this agent and was taken by complete surprise.

He also ACCUSED me of FALSE allegations just because I asked him a few simple questions to conduct my due diligence on the clauses that I was signing up for, to which he gave WRONG answers. He used HARRASSING language such as (in his words on emails to me) "I d have fired you if I had 0 loans in process" and "You re inability to understand the process is evident despite how many times I ve explained it to you". He used INAPPROPRIATE HASHTAGS for me in his emails such as #entitledbrat #growup #byefelicia and even mentioned that I am following "flimsy standards and morals" in my job.

I have worked with many lenders and brokers before who have been very professional but Erik has been the worst. I feel sorry for his other customers who have to work with him. I am glad I saw his true colors early and now don't have to deal with him. He exhibited unjustified bias, unprofessionalism, and harassed me with false accusations. I don't know why he chose to personally attack/target me.

I would request Washington First mortgage to take immediate action on this, because no other customer should go through what I have suffered.