Umart is better if you're technical, computer alli...

Umart is better if you're technical, computer alliance if you're non-technical. I've had to wait a long time (30-45min+) on multiple occasions for service and support due to the noobs. Once there was a woman claiming the modem she bought didn't work because her laptop didn't have Internet. After talking to her for a long time the staff were able to deduct she hadn't connected the modem to the laptop and didn't have an ISP either. Another time someone claimed they didn't get software because they couldn't find the dvd but they had a licence key and instructions for the download from Microsoft all along. Another time someone didn't know how to reinstall windows. These type of people can really clog the store up.