Tonya Jones

Review of New England Dental Center

I am writing this review to hopefully spare anothe...

I am writing this review to hopefully spare another potential patient of this Dental Practice the headache(s).
I chose New England Dental Center in Windsor knowing it s been around for many many years. Mistake #1.
The dental office itself is very dated. Old and ugly carpet greets you as soon as you walk in. I wonder when was the last time they had their carpet cleaned. Next thing you ll notice is the equipment. It s very outdated and old. The X-Ray machines are from the early 1900 s and are uncomfortable to use. Nothing about this place has a sterile feel to it, at all.
I wanted to use New England Dental Center in Windsor s services because I needed to get an implant done. Mistake#2. I should have known something was shaky with them when after my tooth extraction I had moldings made in order to get a temporary tooth put in while everything healed. I got a call the day before my appointment to pick up my temporary tooth saying that my moldings were LOST and they needed me to come back in and get new moldings made. Although frustrated, I agreed to go in and get new moldings made. Do you know they lost my second set of molding as well? Dr. Matthews himself personally called me apologizing for the mistake and asked if I could once again come in and get a THIRD set of new moldings made. After the 3rd try, I finally got my temporary tooth.
I go back for a follow-up appointment, thinking I am meeting with Dr. Matthews again. Only to be greeted by a new dentist who I d never seen. After asking about Dr. Matthews s whereabouts I was told Oh, Dr. Matthews is no longer with us. No one told you? Mistake#3.
The last straw was yesterday, when I decided as I walked out of New England Dental Center that I would never step foot back in that place. I had an appointment with the oral surgeon. I waited for TWO and A HALF Hours for them to apologize to me saying they are sorry the surgery can t be done because they don t have the right equipment. After they lied to me initially and told me the correct piece that was needed was not in the Windsor office. But assured me, it was being delivered from their other facility (Hence the wait.) I just can t understand why wouldn t someone ensure the correct tools were in-stock prior to them having their patient come in prepared for oral surgery? Not wait until the minute of the appointment and start scrambling to find things. New England Dental Center will never waste my time again.
It s a shame because the lady who does the teeth cleaning is a doll. She s the best thing they have going for them there. They really need to shape up, or close its doors because this is no way to do business. Too many mistakes. Too many incompetency s. I DO NOT recommend New England Dental Center in Windsor, CT. If you can avoid it, don t spend your money here. OH! And I'm pretty sure someone reading this that is either currently a patient here, or has used them in the past. Can relate to some of my points/disappointments I ve mentioned here in this review. Thanks for listening!