If there was a way to leave a worse rating I would...

If there was a way to leave a worse rating I would. We were in town for a wedding and had a room reserved as part of the wedding block. Our room was supposed to be ready by 3. They told us it would be 20 a minute wait. After an hour and a half we still didn't have our room and were late to the wedding. The most frustrating part was me overhearing 2 employees who may have been managers see there was an issue and say "I wonder what's going on there? Let's walk away so we don't have to deal with it." I will never go back