I can honestly say that I am not impressed with th...

I can honestly say that I am not impressed with the service I received. I think I'm more concerned with the lack of consideration for people's time. I brought my car to Nissan and dropped it off at 2pm 10/15 for them to look at why my car was leaking on the driverside door panel. I never got a call. They closed and opened the next day. I still never got a call so I called them 1pm 10/16 and was told they were "diagnosing" the issue. Almost 3 hours later still no call. I called them again and was transferred to Mark. Mark hesitantly told me it will be 250.00 to unclog my sunroof drain as it is a maintenance item. From my understanding of this procedure it doesn't take long to unclog a sunroof drain. So Im already like Nissan is a ripoff. So I asked if it will be done same day and was told probably not. Previously I was told they don't do this type of work Saturdays and now he says he WILL TRY to get it done tomorrow. At this point I was wondering why it wasn't done during the diagnostic of the vehicle. Oh and this is a great inconvenience to my work schedule. Nissan needs to reevaluate their routine with their service department. It should not take 3 plus hours to do a simple job on a car. Maybe one day I'll get my car back. Do better Nissan! Even a snail is faster than you.

Update: 10/17 I made a call to the dealership to see if my car was ready and upon arriving was given a bill for $308.00 they originally told me it would be $250.00. There were some miscellaneous charges and a 11.00 charge for a part replacement.
Update: 10/22 A customer care person contacted me about my bad experience and offered me my 39.95 in reward points credited back to my account and a free carwash. She was very nice. She did ask if I would remove the review I told her I will simply update it.