Jessie Campbell Review of Superstition Springs Chrysler ...
My husband and I bought a new truck there a few mo...
My husband and I bought a new truck there a few months ago. First they did not want us to test drive the truck. But they wanted us to buy it. We argued with them and they let us drive it in the back parking lot. Only going maybe 5mph. "So ready to go do paperwork now!" From the dealer. We said No. He continues to ask why. We made the argument that we cannot buy a $80000 truck without driving and in a parking lot does not work. He eventually allows us to drive it on a street and freeway. We sat down and did the paperwork once we returned. The only thing we did not like was the side mirrors were extremely wobbly and needed replaced. We did not ask for any fancy ones just the stock ones that were normally on it was fine. They agreed to replace. While going through the loan process it took them a week and half. We had to call them asking about it. There were some days they had no clue who we were. Finally the day comes and we can pickup our new truck. We waited over two hours again to do the final signing. This is after having a scheduled appointment. We get the keys and our mirrors were not fixed. We showed them that we had a signed agreement. They said they need to be ordered and they will call when they come in. Great, that works for us. Two weeks later we call about the mirrors. They had no clue what we were talking about. The people that promise they would help are MIA, will not call us back. After 6 months we still have not seen our mirrors and cannot get a hold of anyone to make this right. I believe we have been nothing but good customers and fair enough. I do not recommend this dealership to anyone.
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