I'm a virgin dark brown hair from birth. I had zer...

I'm a virgin dark brown hair from birth. I had zero chemical put on my hair since 2017 when I did keratin every few months, but no color. In June/July, I went platinum blond, by my own hair stylist. I decided to have my roots done in the end of September by Arthur at Tosler Davis. For a "high-end" salon, aside from the "fancy" address and charging $350 to do just 2" of roots only from my ears up (I left everything below to continue growing out as noone would see it), I came out with fried orange hair. Literally, burnt off at least 3" chunks of hair in the front going from my hairline back to the point where I look like I have terrible bangs. Arthur would not admit to doing this, he called the hair "dark blond" and said he didn't color any of the front. ok, so why do my before and after photos look the way they do, plus I have a photo in the salon with the foils on and sitting under the heater for 45 minutes. Not sure what kind of schooling you got, but no other colorist would agree to put 40 volume in foils and put someone under the heater. I know you were in a rush to get to the social event you were attending that evening, but....you have now left me with permanent damage for the next 2 years while this grows out and I'm emotionally extremely depressed, sad, and have no more positive self-esteem because all I do is look in the mirror and cry. Initially, they were supposed to refund my money and "fix" my hair - then when Arthur saw it, he realized he couldn't do anything but dye it back to dark and he blamed everything on my previous stylist's job. When I agreed to go dark and made my appointment I requested to talk to one of the owners. Sean Davis called me a few days later, talked over me the whole time, defended Arthur and said they would send me a check and wished me the best of luck. Refunding my money is not going to fix this, Sean. It's going to cost me so much money over the next few years to try to salvage whatever I have left without going bald.See you in small claims court and I'll be reporting to BBB