My experience with Five Star Ford is only deservin...

My experience with Five Star Ford is only deserving of one star. Yesterday I picked my 2002 Explorer up after it had been there for a month. I understand the issues of why it was there that long, but the lack of communication from my service advisor, Moody, prompts this rating. I was given an approximate charge at the beginning and wrote down each charge. After a series of obstacles, I was told the price would actually be $400 less due to using a salvage part. Monday, Moody called me and advised vehicle was ready, I inquired about final cost and he said he "didn't know" or have paperwork. When I picked up the vehicle yesterday, the charge was the same ($1800) because extra items were added. I have no problem if they were needed, but once again the lack of communication on the changes is what I am concerned about. Another issue.....when I dropped off the vehicle, I explained that I was concerned that the battery was 5 years old...it was not giving me any issues at all....just concerned about the life of the battery. Moody called me within a few days and said the battery was fine - never mentioned a $66 fee for checking the entire system including alternator. Once again, I didn't mention any of the system had an issue, just the life of the battery. I could have paid for 50% of a new battery with that uncommunicated charge. Throughout the month Ford had my vehicle I received a call about once a week and I had to call several times. When I picked up the vehicle and discovered charges were way more than I expected (due to lack of communication), I called to discuss with Moody before I made this review. His lack of concern and lack of an apology was not surprising.