On a positive note, when doing our finicial paperw...

On a positive note, when doing our finicial paperwork, their finance manager was a pleasure to work with. She explained documents in a clear way as well as presented different options with what the positives and negatives were of each. Unfortunately our 10 months in working with the dealers here were not as great. It saddens me to say, then when buying our next vehicle we will not be able to buy locally and due to our experience, we will be going out of Santa Cruz to a different Ford dealership.