Reception:

Reception:
Greetings: "The passports ..." A more polite greeting would be appropriate.
CheckIn: By a (probably) trainee who was completely overwhelmed. Took forever and felt complicated.
Baggage service none. Drag yourself!

Room No. 213:
Loud: door to the aisle has a light. The water pipe "roars" loudly. Documentation video available.
Cleanliness: dusty. See documentation photo. Worn. Stains in the carpet and on the walls. Partially missing wallpaper.
Bed ok.
Bathroom: very small. Hardly possible to turn around. Mould. See documentation photo. Massive dirty edges. See documentation photo. Sockets dirty. See documentation photo. The water pipe whistles loudly. Documentation video available.

Breakfast:
Cook at the buffet very nice and makes excellent egg dishes.
Coffee ok. But nothing special.
Service: Breakfast plate just pulled away while eating. I was so flabbergasted that I put up with it and got a new plate. It felt like you wanted to get our table ready.

Resume: In my opinion absolutely not a 5 star standard. Rooms are a disaster and completely shabby and neglected. Bathroom as small as a bird house.
Staff, with a few exceptions, seems overwhelmed and not ready to service. Kindness none.

The performance was completely overpriced - I will not stay in this hotel again - I cannot recommend it at all.

PS: When I read the many 5 star reviews, I wonder if these profiles have ever stayed at the hotel.