An appalling attitude towards the customer, not on...

An appalling attitude towards the customer, not only doing cheeky, haughty stupid, shorter working hours by 2 hours and telling you on the phone that yesterday she had to leave before she had. And who cares? Man is running for 3 hours to recall something and she will tell you, yesterday we were supposed to be open until 5:00 pm, but I left at 15:00 "(??????).
I'm probably dreaming, over the phone it will kill you that it will not deal with it, just in writing or through an account. Just money to dig from everyone and do the way they want it. Farmer approach, I do not understand how there can be someone to employ such sheep without practice and decent behavior !!!!