The hospital itself was relatively new and clean. ...

The hospital itself was relatively new and clean. Some of the nurses were extremely nice and helpful. My problem is with the customer service representatives. When I was discharged from the hospital I was told that I would get a call from the hospital regarding setting up a follow up appointment. After two weeks with no phone call, I called their unit phone number to try to make the appointment myself. I was on the line with Pam, and was appalled at her rude, agitated, unprofessional behavior. She didn't answer any of my questions and then quickly transferred the line to another hospital, basically hanging up on me. Staying at a hospital is physically, financially, and mentally stressful enough without having someone making you feel like you're inconveniencing them by asking a question. My mother had surgery at the University of Colorado Hospital around the same time and they had set up a follow up appointment with her primary care doctor for her and for a follow up at University Hospital all before she was discharged. It was astounding to see the difference between the two hospitals and the way things were handled at each. I called Saint Joseph's a week later and received the same demeaning attitude. Apparently the customer service representatives are taught to quickly transfer calls if they don't want to deal with the patients. It's unfortunate that this aspect of the hospital has ruined my entire experience with Saint Joseph's.