Jennifer Idol

Review of HYATT REGENCY NEW ORLEANS

We reserved a king. They did not hold our reservat...

We reserved a king. They did not hold our reservation and oversold the hotel. They told us we were lucky to get a room at all, despite our making the reservation nine months ago. They gave us a room with two doubles instead. When we got to the room, we found out it was an accessible room.

One of the beds smelled like urine and the shower was a handheld that sprayed all over the bathroom by design. They offered us "free breakfast" that wasn't even worth free. It had cold bacon, no fresh eggs, buffet only, and burnt coffee. I regret staying here and would recommend anywhere else.