Kelly Kane

Review of HYATT REGENCY NEW ORLEANS

DO NOT STAY IN THIS HOTEL.

DO NOT STAY IN THIS HOTEL.

The elevators are extremely difficult for disabled guests to use: most have touch pads with no way for visually- or mobility-impaired users to access them.

The room itself had a terrible sewage-like smell. When we requested resolution from the front desk, they suggested that this was our own fault because of trash in the room. When we pointed out that our trash cans contained only paper, they sent an employee with scented spray to cover the smell but did not respond to our requests for a thorough cleaning, a new room, or at least an investigation of the scent.

Worst of all, when we went to check out, OUR BILL WAS WRONG BY MORE THAN $400. The hotel attempted to "rectify" the situation through withdrawing a further $423.51 from my credit card without notifying me. When I called to dispute the charge, a condescending and rude employee by the name of Frank tried to tell me that I had simply misinterpreted my bill and no error had ever been made. He only admitted that the hotel had made a mistake -- one of over $400 -- when I was able to pull up a copy of the receipt and demonstrate to him that we were not charged the correct amount upon checkout.

If you have the enormous misfortune to stay here, CHECK YOUR CREDIT CARD STATEMENTS CAREFULLY. This is the type of establishment that considers it acceptable to continue to pull hundreds of dollars from customers' accounts a week after they check out, without even the courtesy of a notification. I shudder to think that they still have my credit card information on file, and will be keeping a careful eye on my statement going forward.