We had a roof fire recently. The damage was extens...

We had a roof fire recently. The damage was extensive, affecting directly or indirectly every room since it started on the roof. We never filed any home insurance claim, much less a claim this extensive, so we had no idea what the process was. Fortunately CSAA chose MSC to handle the estimate and the repairs. They were experienced in every aspect of reconstruction as well as meticulous in their repair estimate. Matt True, who was the Estimator, was very experienced and was clearly working to make sure his estimate reflected whatever work had to be done to restore the home to it's original condition. This included making sure the "line of sight" provision was followed to ensure there would be homogeneity throughout the interior and exterior of the home. The estimate also had to be extremely accurate in order to avoid nasty surprises which would entail going back to the insurance company with supplement requests.

We had hardwood floors installed, brand new roof, painting throughout the entire house and structural repairs to the roof. We also had damage to the HVAC, ducting throughout the house as well as the attic insulation. All this needed to be replaced completely. The crews were extremely professional and courteous. But since there was so much work necessary, none of this would have gone smoothly without a top notch project manager. We were lucky to have been assigned Arnie Corral. This guy bent over backwards to get things done right and when there were problems, they were always addressed immediately.

We never had to deal with the city, inspectors, subcontractors or any of plethora of details associated with the scope of work involved.

We could not have been happier with the work, customer service, follow up and courteous manner exhibited by Arnie and his company.