Ashley Lees

Review of Royal Inn West Edmonton

I really enjoyed the room itself. However, it wasn...

I really enjoyed the room itself. However, it wasn t at all what they told me I was getting.
Very rude customer service. If your younger, like under 40 I wouldn t recommend this hotel. They treated me like I was less than, and had many inconsistencies on their policy s on booking a room.
When trying to rebook today, I was again treated badly, with a cold tone and me being constantly interrupted.
All I wanted was a little understanding, if not, to at least be friendly. It honestly made me feel like she didn t care about the guests having a good stay, or even booking a room.
This is not the first time I felt unwelcome and talked down to by members of front desk.
Only once while checking out one time, this nice lady helped me do EXACTLY what I called to get done today.(wish I knew her name)

I had planned on frequenting this hotel, and making it a regular thing.
Again, this isn t about the request that only ONE receptionist could fulfill. Its after being treated so poorly. Needless to say, I ll be finding a kinder hotel.