Worst Hilton Hotel I have encountered. STAY ELSEWH...

Worst Hilton Hotel I have encountered. STAY ELSEWHERE
Review of Hilton London Metropole
Pending review
Have traveled the world and many Hilton and other hotels. Booked for vacation several months in advance. Poor service at checkin ...waiting until 430 until finally got a room as a Diamond Elite member....staff and manager never showed much concern---condescending, nonchalant attitude despite going to desk 4 times to inquire (they do not contact you when room is ready I was told...????)
After checking in got our two rooms which were at best average, and completely separated down the hall from one another (not adjoining or close which was reason for choosing hotel when travelling c 3 kids).
Broken icemaker on floor, one room smelled. I have stayed at Comfort Inn's by airports in Podunk USA wayyyy better than this place.
2 stars only because the Executive Lounge was actually quite nice.
But the rooms and service were 1 star.....no way stay elsewhere.

Response from hotel management after stay the same as the stay itself: below average