Kaycie Goodman

Review of Orem Mazda

Little Wayne was nice, patient, laid back, and ans...

Little Wayne was nice, patient, laid back, and answered all my questions. Most of all, he was sincere with me finding the car that I wanted. I was worried of getting a sales rep who would be pushy, Wayne was far from that however.

I forgot the name of the internet manager but he was nice, courtous, and made sure that I had satisfying experience.

Last, Joshua (Finance Manager) was super awesome and friendly. He's really patient because he had to put up with my bullshit haha (financing gets me nervous easily). He went over the lease details and clarified any questions I had. What's really awesome was earlier today, I went back in 10 minutes before closing time; Prior, I was looking over the lease and started panicking about milage penalty. He clarified and pointed out sections of the lease which resolved my concerns and anxiety. (The excess "wear and tear" milage penalty would only occur if I didn't purchase the car at the end of the lease, I am fine with that because I was want to keep this car after the lease ends.)

The guys listed above all deserve a 10.

With that being said, there are (sort of?) two minor issues that I hope will be addressed soon...

* The post email survey hasn't through yet which is a bummer because I want to give these guys a 10. I mentioned this to Joshua today and he suggested checking my spam folder which I did when I got home. Unfortunately, not seeing it in there either. My name gets misspelled a lot so perhaps it was entered incorrectly? I plan to call Wayne about that tomorrow. Like I said, I wanna give these guys 10s for their spectacular service haha.
* I got a bunch of accessories that have yet to be installed. I was told that their service guys would call me to setup an appointment. So far it's been a few days that have gone by with no call yet. I have also mentioned this to Joshua todau. He assured me that he will have them call me tomorrow.

So nobody is perfect but a nice thing about these guys is that if there is a problem, speak up; They will go out of their way to help you the best that they can. I am loving my new Mazda cx-5! Thanks Orem Mazda!!!