Michelle Desrocher Review of Optimum RV
UPDATE: I'm FILING A COMPLAINT WITH THE ATTORNEY G...
UPDATE: I'm FILING A COMPLAINT WITH THE ATTORNEY GENERAL; WE JUST GOT IT BACK AGAIN FROM REPAIR SHOP AND NOW: transmission is leaking. Oh that's after the leveler was not covered by the flipping warranty they sold us!!!!!!!!!
I m giving Optimum R.V. a ZERO no stars!! This is why
We purchased an R.V. on 9/17/2016, it was to be ready on 9/20/2016 by 1:00pm. We arrived at 12:55pm. Not only was it not ready we had to wait for it? Finally drove it home I was leaving in the am on my first trip.. Had everything ready to go went to leave and the R.V. won t move so I called they sent a tech out to look at it. (He said he had no idea what to look for) then decided it was the breaks which they had just had fixed. So the guy that fixed them canceled his trip to come look at it. come to find out it wasn t what he had fixed.The brakes still locked up. Well it was the steering column or the sensor that they had not reattached. And there were sensors missing. So this started a long waiting period. It took forever to find, then when this outside guy found it, it was taking awhile for him to get around to it. It s now Jan 2017 still have not had it on the road. Then the man was in a car wreck never to be heard from again. This meant Optimum had to fix it. They rigged it so they could drive it back. Once they got it started. It was then taken to another outside repair place they finally fixed the ruff running and starting issue. (Which they were supposed to fix in the beginning.) Well it s now march 2017 and still no R.V. We finally got it back and are ready to go. Make reservations and are on our way get 58 miles down the road and the breaks GO OUT.. I did get it pulled over called Optimum was told they are in a meeting and would call me back I called back a half hour later (YES I m stranded) And the Guy that was to call back left for the day was told to call a tow truck. Which we did and the tow guy fixed it enough for us to get to another garage because optimum wouldn t be open. And at this time I DON T TRUST THEM. We took it to our mechanic. That Monday we went into optimum and got all the paperwork on repairs. (Come to find out they supposedly fixed all this stuff for the previous owner.) Guess what the breaks are still locked up!!! (I or anybody I hit could have been killed.) Come to find out the entire brake system has to be replaced. We get that done and now the charging system is messed up and it s back in the shop. I had a lawyer send a letter no response. So yes we ve had this R.V. for almost a year and it has not been on the road.. How can a company sell something that they know is not roadworthy? Stating that it is!! My lawyer is now on the job.
PLEASE FOR YOUR OWN SAFETY DO NOT BUY ANYTHING FROM THEM THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH.
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